Shipping policy

Shipping Policy

At Stargaze, we aim to provide a seamless shopping experience for our customers. Our Shipping Policy ensures transparency and clarity about our shipping process, so you know exactly what to expect when you place an order with us.

Shipping Destinations

We ship our products across India. At this time, we do not offer international shipping.

Free Shipping

We are pleased to offer free standard shipping on all orders, regardless of the order amount. There are no additional charges for standard shipping.

Processing Time

• Orders are processed within 1-2 business days from the date of purchase.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Standard Shipping: Delivery typically takes 5-7 business days after the order has been processed.
• Express Shipping: If you require faster delivery, express shipping is available at an additional charge. Delivery typically takes 2-3 business days after the order has been processed.

Please note that delivery times may vary depending on the destination and external factors beyond our control, such as weather conditions or courier service delays.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor the status of your delivery through our courier partner’s website.

Address Accuracy

To ensure timely and accurate delivery, please provide complete and accurate shipping information. This includes your full name, address, city, state, postal code, and a valid phone number. Stargaze will not be responsible for delays or failed deliveries due to incorrect or incomplete address details.

Changes to Your Order

If you need to make changes to your order, such as updating the shipping address or canceling the order, please contact our Customer Care team as soon as possible at +91 7876117711 or email us at care@stargazeonline.in. We will do our best to accommodate your request, provided the order has not yet been processed for shipment.

Undeliverable Packages

In the event that a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal by the recipient, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

Damaged or Lost Packages

If your package arrives damaged or if you believe it has been lost in transit, please contact our Customer Care team immediately. We will work with our courier partners to resolve the issue and ensure you receive your order as quickly as possible.