Customer Support

Customer Support

We're Here to Help!

Exceptional Support for Exceptional Customers

At Stargaze, your satisfaction is our top priority. Whether you have questions about our products, need assistance with an order, or require technical support, our dedicated customer support team is here to help. Explore our support resources below to find the answers and assistance you need.

Contact Us

Our customer support team is available to assist you with any queries or concerns. Reach out to us through the following channels for prompt and friendly support.

  • Email: info@stargazeonline.in
    • Email us your questions or concerns, and we’ll get back to you within 24 hours.
  • Phone: +917876117711
    • Call us for immediate assistance. Our support line is open from 9 AM to 6 PM IST, Monday to Saturday.
  • Live Chat: [Chat Now]
    • Chat with our customer support representatives in real-time for quick answers and support.

Frequently Asked Questions (FAQs)

Check out our comprehensive FAQ section for answers to common questions about our products, shipping, returns, and more.

  • Product FAQs

    • How do I clean my Stargaze blender?
      • To clean your blender, disassemble the parts and wash them with warm, soapy water. The blender jug and lid are dishwasher safe.

  • Order & Shipping FAQs

    • How can I track my order?
      • You can track your order using the tracking link provided in your order confirmation email.

  • Returns & Warranty FAQs

    • What is your return policy?
      • We offer a 10-day return policy on all products. If you’re not satisfied with your purchase, contact us for a return authorization.

Troubleshooting Guides

Having trouble with your Stargaze appliance? Our troubleshooting guides provide step-by-step instructions to help you resolve common issues.

  • Blender Troubleshooting

    • Blender not turning on
      • Ensure the blender is properly plugged in and the base is securely attached. Check the power outlet and try a different socket.

  • Juicer Mixer Troubleshooting

    • Juicer mixer leaking
      • Check that all parts are correctly assembled and the seals are intact. If the problem persists, contact customer support.

  • Electric Chopper Troubleshooting

    • Chopper blades not rotating
      • Ensure the bowl and lid are properly aligned. Check for any blockages and clean the blades if necessary.