FAQs
General Questions
Q1: What types of products does Stargaze offer?
Stargaze Home Appliances makes a wide range of kitchen and home appliances, including mixer grinders, juicer mixer grinders, bullet blenders, electric choppers, juicers, electric kettles, toasters, cooktops, room heaters, geysers and dry irons. All products are manufactured in our own factory in Parwanoo, Himachal Pradesh, and genuine spare parts are also available on our website.
Q2: Where can I purchase Stargaze products?
You can buy Stargaze appliances directly from our official website, stargazeonline.in, with free shipping across India. Our products are also available on Amazon and Flipkart.
Q3: Do you offer warranties on your products?
Yes. Every Stargaze appliance comes with at least a 1-year warranty. Select mixer grinders, such as the Krush 800W, carry a 2-year product warranty and a 5-year motor warranty. The exact warranty for each product is mentioned on its product page. For warranty claims, call our customer support at +91 78761 17711.
Q4: Is Stargaze an Indian brand?
Yes. Stargaze Home Appliances is an Indian brand with manufacturing experience since 1982. Our products are designed and made in our own factory in Parwanoo, District Solan, Himachal Pradesh.
Ordering and Shipping
Q1: How do I place an order?
Simply browse our products, add your chosen items to the cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q2: What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.
Q3: How long does delivery take?
Delivery times vary depending on your location. Typically, orders are processed and shipped within 2-3 business days, and you can expect your product within 5-7 business days.
Returns and Support
Q1: What is your return policy?
If you are not satisfied with your purchase, you can return the product within 10 days of delivery for a full refund, provided it is in its original condition and packaging. Please refer to our return policy for more details.
Q2: How can I contact customer support?
You can reach our customer support team via email at info@stargazeonline.in or by calling +91 7876117711.
Q3: Do you provide replacement parts?
Yes, we offer replacement parts for all our products. You can find and order them directly from our website under the ‘Accessories’ section.